The strategic challenges for emerging places

 

Mobilised opposition

It’s easy to forget there is a silent majority out there who want development. Especially when the opposition is organised and funded. Getting on the front foot, engaging early and using the right channels to engage people early and throughout the development cycle pays dividends.

Perception issues

While the vocal minority have an outsized impact on perception, media, disruption and word of mouth can all impact perception negatively. The counter narrative built around tangible benefits that people care about is key.

Messages not landing

Engaging on a human level is critical for creating connection. Relevance is everything, every audience has different needs and drivers. What works for Whitehall won’t work for communities, future residents or visitors.

Complex stakeholder needs

Being clear on the vision and the benefits for different stakeholders – often with opposing needs – supports alignment.

Who we work with

 

Local authorities

That need to demonstrate place-based inclusive growth to build confidence with communities, partners and investors

Government organisations

Communicating long-term value, UK economic growth, jobs, skills, housing and social impact

Developers and landowners

Creating a tangible sense of what the future could look like to win support and navigate the planning process

Infrastructure and NSIPs

For major projects that need to explain complexity, reduce misunderstanding and align stakeholders around a shared narrative

Development corporations

That need to consult on – and articulate – why change is happening and how it will benefit places and communities

How can branding help win support?

 

Making it tangible

The best way to win support is to help people to imagine how their lives could be improved. While it can’t look like a ‘done deal’, it takes more than printed maps at a consultation.

Making the complex simple

Large, multi-stage projects are technical with multiple audiences, usually with competing needs. Strategic branding crystallises and segments so you can land the right message with the right audience.

Creating the argument

Why here and not there? Branding draws together the various narratives across economic and social impact, being clear on benefits and why the investment should be made. A shared story of place that stakeholders can support over time will transcend elections and leadership changes.

Strengthening local identity

A co-created narrative articulates your distinctiveness and your strengths, supporting place attachment. It creates meaning people can connect with, influencing perception early on. We see engagement and community research as one and the same thing.

Engaging the silent majority

A vocal minority can dominate time and resources. A communication vacuum will always be filled with untruths and allow their message to spread. There is a silent majority that will support you; they need to be engaged early.

Clients

Oxford Street Development Corporation

Transport for London

South Holland District Council

South Ayrshire Council

North Lanarkshire Council

East West Rail

Ballymore

Lambeth Council

Vauxhall One

Thames Freeport

R&F Group

Edgware Town Centre

Rotherham Borough Council